Shipping and Returns
JFSC.CA Retail Return Policy
J.F. Sports Canada has been delivering quality Licensed Products since 1985 and a satisfied customer is our goal. Our products are made with pride and as sports fans ourselves we want our customers to enjoy the products we deliver. However if you are not satisfied and wish to return any of our merchandise please read the following policies; “Returns” and “Terms & Conditions”
If you received an item that is defective, or you have been shipped the incorrect item, please contact our Returns Department at 1-800-267-0513 immediately to arrange for the return your item to JFSC.CA. Note that Inflatable Products are covered by a limited warranty for manufacturing defects to the seams or valves only, and must be reported within 10 days of the original purchase date. Punctures, rips, tears and voluntary damage are not covered and void any warranty coverage. No Inflatable Product may be returned or exchanged due to punctures, rips tears or voluntary damage.
We will accept returned products up to 30 days after our ship date to you. Returns must be sent to our Returns Department using the instructions below. We will issue a refund of the purchase price, less all shipping, handling and other related charges for the return. Return items must be received by our Returns Department. We will process refunds using the same method of payment for the purchase. Returns must be unused and must include the original product packaging and all accessories.
We reserve the right, upon receipt of returned item(s) to inspect goods prior to awarding refund or exchange to confirm defects or damage. All clearance merchandise is considered final sale and not eligible for refund or exchange.
- Please contact our Returns Department at 1-800-267-0513 to obtain a Return Authorization Number (“RA Number”). JFSC.CA will refuse any non-authorized returns. Our usual office hours are open 9 to 5pm EST, Monday to Friday.
- The item(s) should be packed securely in the original product packaging with all paperwork, parts, and accessories. Please include your RA Number, order number and contact information.
- All return shipping charges must be prepaid. Note that any customs charges, duties, or tariffs (if applicable) are the responsibility of the customer.
- Use of an insured and traceable shipping method for your return package is recommended. Please retain the return tracking number for your records. JFSC.CA will not be responsible for damaged, misdirected or lost return packages. JFSC.CA is not responsible for any return shipment that is lost or damaged in transit. Any such claim should be directed to the carrier that was entrusted with the return of your package.
- Send the return package to:
J.F. Sports Canada
242-250 City Centre Avenue
Phone: +1 613-569-3811
If you have any additional questions, please contact us via the customer feedback link or by phone at 1-800-267-0513